Privacy notice.

Last updated: 19 October 2026

Who we are

OnlyVans is a trading name used by ONLYVANS GROUP LTD (company number 16473675), registered in England and Wales. Registered office: 157 Heol Gwyrosydd, Penlan, Swansea, Wales, SA5 7BT. For privacy questions, email bookings@onlyvans-ltd.co.uk or call 07934 261481.

Information we collect

If you contact us or request a quote, we may collect your name, contact details, full collection and delivery addresses, preferred moving date, inventory, access and parking details, estimated van loads, your messages, and photos you decide to send. Technical hosting logs may record your IP address and browser information for reliability and security. We do not ask you to submit payment card details through the quote form.

Why we process this information

We use your details to assess the proposed job, calculate a provisional estimate, respond to your enquiry, check availability and access, communicate with you and, if agreed, arrange and deliver the service. Our lawful basis for enquiries and quotes is generally taking steps at your request before entering into a contract. We use contractual necessity when fulfilling a booking; legal obligation where we must retain accounting records; and legitimate interests where necessary for proportionate service security and managing disputes. We do not use booking enquiries for unsolicited marketing.

Instant estimates and booking requests

Where the optional estimate-and-booking-request service is enabled, our website uses the addresses and job details you enter to request route distance and time from Google Maps Platform and to generate an approximate price range. The result is not a binding quote. No booking is confirmed or date reserved until OnlyVans checks and agrees it with you. If you submit a booking request, the website stores the enquiry in a private booking log and emails the details to our bookings mailbox. Merely calculating an estimate does not save it as a booking request.

We share route addresses with Google Maps Platform for routing; they may constitute personal information. Google processes those requests under its own applicable data terms and may operate internationally. We use Hostinger for website hosting and email delivery. We may share relevant details with our removals team as needed for the job. We do not give other customers access to your enquiry. At present personalised SMS notifications are not active; if introduced, we will update this notice to include the messaging provider and relevant data shared.

WhatsApp enquiries

Our standard quote form prepares a WhatsApp message on your device; it does not itself save that enquiry in our website's booking log. You can review the message before sending. If you choose to contact us through WhatsApp, WhatsApp's own privacy terms also apply.

Retention

Unconfirmed booking requests in the website's private log are automatically limited to a rolling 90 days and a maximum of 300 records when new records are saved; a separate housekeeping process is needed to remove records after 90 days if no further requests arrive. Copies of messages in the bookings email account and any records related to completed jobs, invoices, disputes or legal obligations may be kept longer, following our business retention practices. You can contact us to request deletion where applicable. Essential server security logs may have a different retention period set by the hosting provider.

Cookies and third-party services

The booking preview uses an essential PHP session cookie for form security and preventing duplicate requests, not advertising. The website also loads fonts from Google Fonts, which makes a connection to Google. This version of the site does not use advertising pixels or marketing-analytics cookies. If those change, we will update this notice and provide cookie controls where legally required.

Your rights

Depending on the circumstances, you may have rights to access, correct or erase your information, restrict or object to processing, and request data portability. We do not make solely automated decisions that confirm or reject a contract with you; every final price and booking must be approved by a person. You can raise a privacy concern by emailing bookings@onlyvans-ltd.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO).

International data use

Some providers may process data outside the UK. We will assess applicable processor terms and international-transfer safeguards before publishing the automated system; contact us to ask for details of providers and applicable safeguards.

Contact

Privacy enquiries: bookings@onlyvans-ltd.co.uk or 07934 261481.